Subsidy & Automation Specialist

Description

Position Details

Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524 - In Person

Schedule: Part-time, Monday–Friday

Pay: $20/hour, depending on experience

Schedule: 9:30 AM – 2:30 PM (flexible – 20 hour maximum with possible increase)

Part-Time Benefits Include:

• Employer-paid childcare for children enrolled in our program on the days and during the hours you work
• Telehealth, vision, and dental coverage
• 401(k) for eligible employees
• Paid sick time
• On-demand pay
• Professional development and career advancement opportunities

As a Subsidy Specialist, you will:

• Oversee the childcare subsidy program for Healthy Kids sites, including:
• Registering new sites to accept subsidies.
• Renewing and maintaining existing registrations.
• Completing requests from state subsidy agencies.
• Billing agencies and reconciling payments from parents and agencies.
• Cultivate strong relationships with families through clear, responsive communication.
• Collaborate with caseworkers to ensure seamless processes.
• Utilize state subsidy systems like CCTA and Kinder Connect with proficiency.
• Maintain accurate, thorough documentation for each child receiving assistance.
• Demonstrate exceptional service and a commitment to making a positive impact

Automation & Process Improvement

• Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
• Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
• Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
• Monitor automation performance and recommend improvements.
• Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
• Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

Required Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Preferred Qualifications

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM systems, workflow tools, or process automation platforms.
• Experience using AI tools or technology to improve administrative processes.
• Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
• Experience supporting families from diverse backgrounds.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

• Families receive fast, friendly, and accurate enrollment support.
• Families can navigate registration and subsidy processes with greater confidence.
• More families successfully complete the enrollment process.
• Fewer registrations are abandoned or delayed.
• Subsidy-related enrollment steps are tracked and followed up on effectively.
• Communication response times improve.
• Repetitive administrative work is reduced through automation.
• Internal teams have streamlined, repeatable processes.
• Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs?

At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference — both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer

Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.