💰 $75k–$85k/yrFull-TimeFree or Discounted ChildcareCDA / Degree Tuition Support401k MatchHealth InsuranceDental & VisionPTO / Paid Time Off
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Tuition assistance
Rohnert Park, CA | Full-Time | On-Site
Salary: $75,000-$85,000 annually + Performance Bonus
Center Directors at The Learning Experience play a key role in advancing our mission to positively impact the lives of children, their families, and the communities we serve. They lead the team in fostering a nurturing, fun, and educational environment. Responsible for the center’s business outcomes, the Center Director ensures both front-of-house and back-of-house operations are executed to the highest standards. They are committed to meeting enrollment and profitability goals while maintaining a high-quality team and upholding the brand’s standards.
Salary: $75,000-$85,000 annually + Performance Bonus
Center Directors at The Learning Experience play a key role in advancing our mission to positively impact the lives of children, their families, and the communities we serve. They lead the team in fostering a nurturing, fun, and educational environment. Responsible for the center’s business outcomes, the Center Director ensures both front-of-house and back-of-house operations are executed to the highest standards. They are committed to meeting enrollment and profitability goals while maintaining a high-quality team and upholding the brand’s standards.
Position Requirements
- High School Diploma, GED or equivalent
- 21 years of age or older
- Two or more years center management/ people leadership experience highly preferred. At least one year of center management/ people leadership experience required.
- Bachelor’s degree in ECE or related field highly preferred.
- Strong knowledge of state licensing rules and regulations.
- Must meet any applicable background screening or state licensing requirements for the role.
Key Responsibilities
- Accountable for meeting or exceeding KPIs at the School level
- Utilization
- Student Retention
- Staff Turnover
- Payroll Percentage
- Lead to Tour Conversion
- People
- Consistently prioritizes recruiting. Responds to applicants within 1 business day.
- Demonstrates good working knowledge of Career Plug and the hiring/onboarding process.
- Ensures the center is fully staffed with well-trained teachers. Utilizes the teacher onboarding process as outlined in the SOP. Including onboarding tools & milestone celebrations.
- Maintains high quality teaching team that demonstrates professionalism and upholds brand standards (dress code, quality interactions, classroom environment, etc.).
- Demonstrates professionalism. Leads by example with enthusiasm as evidenced by center atmosphere & employee engagement.
- Conducts and documents monthly staff development meetings to communicate important information, organize team building opportunities and/or training opportunities. Utilizes the provided TLE content.
- Ensures Employee Annual Performance Reviews are conducted properly and submitted on time, filed in employee file, and uploaded into Paylocity.
- Demonstrates strategic thinking. Utilizes available resources and asks for support as needed to problem solve.
- Prioritizes employee retention. Makes efforts to "save" employees where appropriate. Employee turnover is <30% for hourly and 25% for salaried employees in a rolling 12-month period.
- Holds the team accountable. Routinely provides clear instruction, constructive feedback and promptly addresses poor employee performance.
- Promptly addresses and resolves parent and staff concerns at the center level. The center has had zero problematic complaints escalated to corporate in a 3-month timeline.
- Enrollment
- Effectively executes an ongoing formal marketing plan with a focus on enrollment and retention.
- Prioritizes Lead Tracking and achieves high lead to start conversion.
- Consistently meets or exceeds the Center’s Active Enrollment Budget.
- Accurately forecasts new starts and drops by utilizing all systems and tools.
- Conducts competitive shops at least 2x/year and leverages that knowledge to remain competitive.
- Posts engaging photos and captions on social media platforms regularly.
- Secures positive customer reviews monthly.
- Exhibits strong family retention.
- Implements all brand initiatives in a quality and meaningful way.
- Profitability
- Prioritizes efforts to ensure the center is meeting profit margin (EBITDA) budget.
- Knowledgeable about current month/quarter budget goals.
- Analyzes the monthly P&L to confirm and investigate center expenses and profit margin.
- Maintains accurate family and agency billing.
- Escalates billing errors or financial inquiries.
- Collects tuition by specified due dates.
- Manages center tuition discounts.
- Standards and Quality
- Upholds health & safety standard operating procedures.
- Maintains compliance with local and state licensing regulations.
- Ensures supervision practices throughout the center are prioritized.
- Maintains center wide compliance with Medical conditions, Allergies, Dietary Restrictions, Medications and accommodation requests.
- Proactively maintains physical center environment. Ensures the center is organized, safe, tour ready, clutter free and clean.
- Confirms Student & Staff files are organized, secured and in compliance with TLE and state licensing regulations.
- Maintains accurate and organized TLE and State required records.
- Remains up to date and adheres to all state mandates, labor laws, health regulations, fire code and TLE policies.
- Responsibly manages and replenishes center inventory to ensure center is fully stocked within the center's budget.
- Prepares and processes payroll on time and accurately.
- Leverages required software/web platforms as well as proprietary TLE processes/systems to maximize operational efficiency.
- Takes initiative, demonstrates forward thinking practices, operates autonomously, meets deadlines and is responsive.
- Makes sound decisions to responsibly manage people, customers and business operations (exercises good judgment).
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